Support

Last Updated: April 19, 2025

Welcome to the Support Page for HemansAI and our Software as a Service (SaaS) platform, MasterDexter, accessible at https://www.masterdexter.io/ai-engineer-hq. At HemansAI, a company incorporated under the laws of India with its registered office at 2nd Floor, 170, Sector D, Scheme 71, Indore, Madhya Pradesh 452009, India, we are committed to providing exceptional customer support to ensure you get the most out of MasterDexter and our related services.

1. Self-Service Resources

We offer a variety of self-service resources to help you troubleshoot issues, learn how to use MasterDexter, and maximize your experience. These resources are available 24/7 and include:

• Help Center: Visit our Help Center for FAQs, troubleshooting guides, and answers to common questions about MasterDexter.
• User Manuals: Access detailed documentation on how to use MasterDexter's features, available in the Help Center or within your account dashboard.
• Tutorials and Guides: Explore step-by-step video and written tutorials to master specific tasks, such as setting up projects or integrating with third-party tools.
• Community Forum: Join our MasterDexter Community to connect with other users, share tips, and find solutions.
• Software Updates: Stay informed about the latest bug fixes, feature enhancements, and updates via our Changelog or in-app notifications.

We recommend checking these resources before contacting our support team, as many common issues can be resolved quickly through self-service.

2. Contacting Support

If you cannot find the answers you need in our self-service resources, our dedicated support team is here to assist you. You can reach us through the following channels:

• Email: contact@hemansai.com (preferred for non-urgent inquiries, with a response within 24–48 hours).
• Phone: +91 9074919189 (available Monday through Friday, 9:00 AM to 6:00 PM IST, except on Indian public holidays).
• In-App Support: Submit a support ticket directly from your MasterDexter account dashboard for faster resolution.

When contacting us, please provide your account details (e.g., registered email or order number) and a clear description of your issue to help us assist you efficiently. For billing or payment-related inquiries, you may also contact Razorpay, our payment processor, at support@razorpay.com.

3. Support Hours

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM IST, excluding Indian public holidays. For urgent issues outside these hours, please submit a ticket via email or in-app support, and we will respond as soon as possible during the next business day.

4. Support for Different Needs

We provide tailored support for various aspects of MasterDexter and related services, including:

• Technical Support: Assistance with login issues, feature functionality, integrations, or performance problems.
• Billing Support: Help with subscription plans, payment issues, cancellations, or refunds, as outlined in our Cancellation & Refund Policy.
• Account Management: Support for updating account details, managing users, or resolving security concerns.
• Training and Onboarding: Guidance on getting started with MasterDexter or accessing advanced features through tutorials or personalized sessions (if applicable).

5. Feedback and Suggestions

We value your input and are always looking to improve MasterDexter and our support services. If you have feedback, suggestions, or ideas, please share them with us at contact@hemansai.com or through our Community Forum.

6. Commitment to Excellence

At HemansAI, we are dedicated to delivering a seamless and productive experience with MasterDexter. Our support team is here to ensure you can focus on achieving your goals with our platform. Thank you for choosing HemansAI. We look forward to assisting you!

7. Contact Information

For all support inquiries, please reach out to: